Project Team Conflict Management and Resolution.

June 10, 2017
8:30 AM to 4:00 PM
 Add to Calendar

SUNY Global Center
116 East 55th Street
New York, NY 10022

Register for 1 or 2 sessions at $99 each.

  • Giving & Receiving Feedback - $99
  • Conflict Management - $99
  • Or both for - $199

Managing projects can be improved -- or hindered -- based on our ability to garner support, cooperation and productive input from others. Sharpening our communications skills with a focus on giving and receiving meaningful feedback as well as successfully managing conflict are integral to team performance. On Saturday, June 10, you can hone these skills at SUNY’s Global Center and immediately apply your learnings. 

Attend either the full day workshop or the morning /afternoon session and learn from Gail Cooperman how to meaningfully sharpen communications skills.


Gail Cooperman, MLD, the workshop facilitator, is a top instructor for Merit Career Development and has headed up their marketing for more than 6 years. She also knows PM and PMI quite well as she was an interim executive at PMI’s headquarters in Newtown Square, PA for a year prior to expanding her training career. Gail is an adjunct instructor for Cabrini University and Drexel University. You can learn more about Gail’s unique background, experience and the courses she teaches at the Merit website.

Morning Session(8:30 - 12;00):  Giving and Receiving Feedback

One of the root causes of workplace conflict among team members is giving and receiving feedback. Giving and Receiving Feedback provides participants with techniques and an effective, non-threatening respectful yet direct model to give and receive feedback, thus eliminating many workplace conflicts.

  • Helps employees attain performance goals
  • Increases productivity
  • Increases involvement/engagement
  • Are more likely to stay with the organization
  • Receive higher satisfaction scores from customers/clients
  • Have better safety records, fewer job-related accidents
  • Use both the EFAB and STARR models to provide feedback
  • Role-playing exercises

Afternoon Session (12;30 pm - 4:00 pm):  Conflict Management

Leading teams, projects, and managing others is very difficult and often accompanied with conflict. Conflict management strategies help the individual to address a wide variety of situations one confronts in the contemporary workplace. The ability to manage individuals through conflict and resolve complex situations is a critical leadership skill. This course is based on the Kilmann model, which is used in several disciplines including conflict management, negotiations and influencing others.

Assess and discuss conflict management styles

  • Describe the supervisor’s role of effective communication in shaping the conflict management process
  • Understand the role of power in conflict
  • Develop facilitative conflict management styles and discuss how leaders should engage in and manage conflict
  • Apply conflict management techniques in order to facilitate a team-building environment.
  • How to recognize, appreciate and utilize the strengths of each individual on the team.
  • The conflict resolution process and conflict mapping
  • Understand sources of conflict
  • How to manage differences before they become conflicts.
  • Learn the five styles of engaging in conflict
  • Practice productive conflict resolution
  • Conflict Strategies for resolving conflicts to include dos and don’ts examples
  • Based on the Thomas-Kilmann Conflict Assessment instrument
  • Role-playing experiences


Full day Session:  Strategic & Business Management: 7
Half Day Session:    Strategic & Business Management:   3.5

Note: PDUs for this event are to be self reported to PMI

Meeting Details
8:30 PM to 12:00 PM - Giving and Receiving Feedback
12:30 PM to 4:00 PM - Conflict Management 
Venue Details
Dress Code: Business Casual
Picture ID: All participants may be required to show a 
picture ID to security personnel for admittance to the
Refund Policy
Registration fees, less a non-refundable $5 processing 
charge, are refundable if cancellation is received by
the registration deadline
Please review our photo and video policy here


$199.00 Member Ticket Full Day

$99.00 Member Half-Day (AM or PM)

$249.00 Non-Member Ticket - Full Day

$149.00 Non-Member Ticket - Half Day (AM or PM)